Hiring a Cleaning Company: Questions You Should Always Ask

Hiring a cleaning company can be a game-changer for your home or office—but only if you choose the right one. Before you invite anyone into your space, here are key questions to ask:

• What services are included? Make sure you understand exactly what the cleaning will cover.

• Do you charge per hour or per job? Pricing structure matters—know what you’re paying for. Some are hourly while some may have a flat rate.

• Who will be doing the cleaning? Ask who they send, and confirm that all staff are background checked.

• Are you insured? Insurance is a must in case of damage or accidents.

• What if something gets broken? Understand their breakage policy ahead of time.

• Do you supply your own cleaning products? If yes, ask for a list. If no, ask if they’re willing to use yours.

• Can you use my products if I prefer? Especially important if you have allergies or prefer non-toxic options.

• Do you offer any discounts? Some companies provide discounts for first responders, nurses, military, or healthcare workers—it's always worth asking.

• What should I do with my pets during the cleaning? Some pets can make it hard to vacuum and mop, you don’t want little foot prints all over.

Be cautious of any company that can’t clearly answer these questions. Also, disclose any allergies to scents or perfumes—many companies are happy to accommodate unscented or hypoallergenic options.

And perhaps most importantly, meet someone in person beforehand if possible. Trust and comfort are key—you should always feel safe and at ease with whoever is entering your home.

Be cautious and ask about contracts; you want to see how a company cleans before you sign any contracts.

A little research goes a long way in finding the right fit for your cleaning needs.